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Frequently Asked Questions

Everything you need to know about our packaging products, orders, payments and delivery.

PRODUCT INFORMATION · SHIPPING · PAYMENTS · RETURNS
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54 questions
01 / PRODUCT INFORMATION

Product Sizes & Specifications

Find details about sizes, materials, thickness and product usage.

What types of packaging products are available at Retailvibes?
Retailvibes offers a range of packaging products, including transparent BOPP self-adhesive pouches, plain courier bags, printed courier bags, courier bags with POD pockets, zip-lock pouches, cotton pouches and other packaging materials.
What sizes of BOPP pouches are available?
We offer multiple BOPP pouch sizes, including 2 × 3, 3 × 4, 4 × 5, 5 × 6, 6 × 8, 7 × 10, 8 × 10, 8 × 12, 9 × 12, 10 × 14, 12 × 16, 14 × 18 and 16 × 20 inches. Availability may vary by product listing.
What is the micron thickness of your BOPP pouches?
Micron thickness may vary depending on the product and size. Please check the individual product description or contact our customer support team for confirmation before placing your order.
What does micron mean in packaging products?
Micron is a unit used to measure material thickness. A higher micron value generally indicates a thicker material, while a lower micron value indicates a thinner material.
Are BOPP pouches transparent?
Yes. Our listed transparent BOPP pouches are designed to provide product visibility, making them suitable for jewellery, accessories, garments, stationery, craft items and other small products.
Do BOPP pouches come with an adhesive strip?
Our self-adhesive BOPP pouches feature an adhesive flap that allows you to seal the pouch after inserting your product.
Can I use BOPP pouches for jewellery packaging?
Yes. They are suitable for storing artificial jewellery, earrings, chains, beads, small accessories and similar lightweight products.
Are BOPP pouches suitable for garments and clothing accessories?
Yes. Depending on the pouch size, they can be used for clothing accessories, small garments, samples and other retail products.
What sizes of courier bags are available?
Common sizes listed include 6 × 8, 8 × 12, 9 × 12, 10 × 14 and 12 × 16 inches. Please check the individual product page for available sizes and variations.
What is a POD courier bag?
POD stands for Proof of Delivery. A courier bag with a POD pocket has an additional transparent document pouch on the outside, which can be used for shipping labels or delivery documents.
What is the difference between plain and printed courier bags?
Plain courier bags have a simple, unprinted appearance, while printed courier bags feature printing on the bag. Please refer to the product images and descriptions for the exact design.
How do I select the correct pouch size?
Measure the length and width of the product you want to pack. Choose a pouch that provides sufficient space for the product and allows the adhesive flap to close properly.
Are product dimensions mentioned on the website?
Yes. Available dimensions and size options are displayed on the respective product pages. Please review the selected size before adding the product to your cart.
Can I order different sizes of pouches together?
Yes. You can add different available sizes and products to your cart and place them together in one order.
02 / ORDER QUANTITIES

Pack Quantity & Bulk Orders

Information for retailers, resellers and businesses.

How many pieces are included in one pack?
Pack quantities depend on the selected product and variation. Please select the required pack option on the product page to see its quantity and price.
Do you offer packs of 100, 200 or 500 pieces?
Pack options vary by product. Please check the available quantity options on the respective product page.
Can I purchase packaging products in bulk?
Yes. Retailvibes caters to individual buyers, retailers, resellers and businesses requiring packaging materials in larger quantities.
Do you provide wholesale pricing?
For bulk requirements, please contact our customer support team with the product name, required size and approximate quantity.
Can I place a bulk order for multiple products?
Yes. You can enquire about bulk requirements for different packaging products by contacting our team.
Can I request a custom size?
Custom-size availability depends on the product and production requirements. Please contact us with your required dimensions and quantity.
Do you accept custom-printed packaging orders?
Custom printing may be available for selected packaging products, subject to minimum quantities, artwork approval and production requirements. Contact our team to discuss your requirement.
03 / ORDER FULFILMENT

Shipping & Delivery

Everything about dispatch, delivery timelines and tracking.

Do you provide free shipping across India?
Yes! Retailvibes provides free shipping across India on every order, with no minimum order value.
Is there any minimum order value to qualify for free shipping?
No. There is no minimum order value. Free shipping is available on all orders.
How long does it take to dispatch an order?
Most orders are handed over to our logistics partners within 1 working day. Depending on product availability and processing requirements, dispatch may take 2–3 working days.
What is the estimated delivery time?
Orders generally take 3–9 working days to reach their destination. Actual delivery time depends on the delivery PIN code and courier service.
Does delivery time vary depending on location?
Yes. Delivery timelines may vary depending on the destination, courier network, accessibility and local conditions.
Do you deliver to remote locations?
We deliver to serviceable PIN codes across India. You can check your PIN code using the delivery checker available on the product page.
How can I check whether my PIN code is serviceable?
Enter your delivery PIN code in the PIN code checker on the product page to check delivery availability and estimated delivery time.
How can I track my order?
Once your order is dispatched, tracking details will be generated. You can track your shipment using the tracking information shared through email or your Retailvibes account.
When will I receive my tracking number?
Tracking details are generally shared after the order has been handed over to the logistics partner and shipment information is generated.
Can I change my delivery address after placing an order?
Please verify your delivery address carefully before completing checkout. Address changes may not be possible once the order has been placed.
Do you deliver on Sundays and public holidays?
Order processing and dispatch generally take place Monday to Saturday, excluding public and applicable state holidays. Courier delivery schedules depend on the logistics partner.
Do you offer international shipping?
Currently, we deliver within India only. Customers located outside India may place an order only if the delivery address is within India.
What happens if my order is delayed?
Delivery delays may occur due to weather conditions, festivals, strikes, courier disruptions or other unforeseen circumstances. Please contact us with your order number if your shipment is delayed.
Will all products in my order arrive together?
Not necessarily. Depending on product availability and dispatch locations, items in the same order may be shipped separately.
04 / SECURE CHECKOUT

Payments & GST Invoice

Learn about checkout, accepted payment methods and invoices.

What payment methods are accepted at Retailvibes?
You can use the payment methods available at checkout, which may include UPI, credit cards, debit cards, net banking and supported digital wallets. Available options will be displayed during checkout.
Is online payment safe on Retailvibes?
Payments are processed through the payment gateway available at checkout. Always complete your payment through the official Retailvibes website.
Can I pay using UPI?
Yes. UPI is among the payment options listed for online checkout, subject to availability at the time of purchase.
Can I pay using a credit or debit card?
Yes. Supported credit and debit cards can be used through the payment options displayed at checkout.
Do you accept Cash on Delivery (COD)?
Please check the payment options displayed during checkout to confirm whether Cash on Delivery is available for your delivery PIN code and order.
Will I receive an invoice with my order?
Yes. A GST invoice is provided with eligible orders.
Can I add my GST number to the invoice?
If you require a GST invoice with your business details, enter the correct GST information during checkout before completing your order.
Can I modify GST details after placing an order?
Please verify your GSTIN, business name and billing details before placing the order. Changes after order confirmation may not be possible.
What should I do if my payment is deducted but the order is not confirmed?
Please allow some time for the payment status to update. If the order is still not confirmed, contact our support team with your payment reference number and transaction details.
05 / AFTER YOUR PURCHASE

Returns, Refunds & Cancellations

Information about return eligibility and refund processing.

What is the return policy at Retailvibes?
Eligible products may be returned within the applicable 7-day return period, subject to the conditions mentioned in our Return, Refund & Cancellation Policy.
Can I return a product if I ordered the wrong size?
Returns for incorrect size selection may be subject to the conditions and applicable charges mentioned in our return policy.
Can I return custom-printed packaging products?
Custom-printed products are generally non-returnable once production has been completed, except where an eligible manufacturing defect or other approved issue applies.
What should I do if I receive a damaged package?
Please refuse delivery if the package appears visibly damaged or tampered with. Contact our support team with your order number and clear photographs.
How long does a refund take?
Approved refunds are generally processed within 7–10 working days, depending on the payment method and bank processing time.
How can I request a return or refund?
Contact our customer support team with your order number, product details and reason for the request. Returns must follow the applicable authorisation procedure.
06 / WE ARE HERE TO HELP

Account & Customer Support

Get help with your account, orders and product enquiries.

Do I need an account to place an order?
You can follow the checkout options available on the website. Creating an account allows you to access your order history and account-related information.
How can I check my previous orders?
Log in to your Retailvibes account and visit the My Account section to view your order history and available order updates.
How can I contact Retailvibes for product enquiries?
You can contact our customer support team by emailing care.retailvibes@outlook.com.
Can I contact Retailvibes for a bulk product enquiry?
Yes. Share your required product, dimensions, quantity and any specific requirements with our support team at care.retailvibes@outlook.com.
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Our team is here to help you with product specifications, bulk orders, delivery and order-related queries.

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